BuniSoft Help Desk

Need help with your project or product?

Open a support ticket and our team will help you with technical issues, installation, customization, bug reports, and general questions.

Open Support Ticket Check Ticket Status

< 24h

Avg first response

98%

Tickets resolved

Envato

CodeCanyon ready

View client dashboard → View admin dashboard →

Open a support ticket

Fill in the details below and we'll route your ticket to the right team.

Full name

Email address

Phone number

Client type

Product / project name

Envato purchase code CodeCanyon

Support category

Priority

Subject

Message / issue description

Attachments

Drop screenshots, error logs or documents here

PNG, JPG, PDF, ZIP up to 10MB

Check your ticket status

Enter your Ticket ID and email to see the latest update.

Support policy

What our support covers

Support covers installation guidance, bug fixes, product usage help, and basic technical questions.

Custom development, major modifications, and brand-new features may require a separate quote.

Envato / CodeCanyon buyers may be asked to provide a valid purchase code before we begin.

Response times depend on ticket priority and project type — urgent production issues come first.

Knowledge base

Frequently asked questions

How do I open a support ticket? +

Open the Support page, click "Open Support Ticket", fill in your details and a clear description, attach any screenshots or logs, and submit. You'll receive a ticket ID by email straight away.

Where do I find my Envato purchase code? +

Log in to CodeCanyon, open your Downloads page, find the item, and click "License certificate & purchase code". Copy the code and paste it into the ticket form.

What information should I include in a bug report? +

Tell us what you expected, what actually happened, the steps to reproduce it, your device / browser or app version, and any error messages or screenshots.

Do you offer customization services? +

Yes. Basic usage help is included in support; larger changes or new features are quoted separately — just describe what you need and we'll send an estimate.

How long does support take? +

First responses are usually within 24 hours. Full resolution time depends on priority and complexity; urgent production issues are always handled first.

Can I request new features? +

Absolutely. Submit a ticket using the "Feature Request" category and we'll review feasibility, then share a quote and timeline.